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Renewal Problem?


 
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St_Michael_911
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PostPosted: Mon Apr 08, 2013 8:19 pm    Post subject: Renewal Problem? Reply with quote

I just noticed that my subscription was not renewed. Can you please tell me what happened? my payment method has not changed and should still be working?

Thanks Much, SM911

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Micma99
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PostPosted: Mon Apr 08, 2013 8:21 pm    Post subject: Reply with quote

Have you checked your paypal if the sub is still active and last payment date?

If so, please post last transaction ID and date and the Admin will look it up.

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St_Michael_911
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PostPosted: Mon Apr 08, 2013 8:31 pm    Post subject: Here's the info Reply with quote

Here is the last payment attempt:

Subscription#S-9GL88744V4684864R

(Questions about this subscription? Contact us.)

Name: FPSCHEATS.com (The recipient of this subscription is Verified)
Email: vsllc@nc.rr.com
Subscription Date: Jul 30, 2012
Time: 09:13:39 EDT
Status: Failed - Due to Seller Preference
Last Payment Attempt Date: Apr 8, 2013
Next Attempt Date: Apr 11, 2013
Amount: $35.00 USD
Subscription Terms: $35.00 USD for each 28 days


Please be advised that FPS is still listed in my paypal subscriptions tab as "Active"

Thanks for remedy...SM911

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jonisgod
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PostPosted: Mon Apr 08, 2013 11:11 pm    Post subject: Reply with quote

look what is says right after "Status:"
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St_Michael_911
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PostPosted: Mon Apr 08, 2013 11:16 pm    Post subject: Yep Reply with quote

Never saw that before... nothing changed since last months charge. Any Ideas? I am not quite sure what to do?

Thanks

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St_Michael_911
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PostPosted: Mon Apr 08, 2013 11:23 pm    Post subject: Just so you know Reply with quote

The subscription shows active on my paypal Pre Approved Payment page. That said, could you try to put the payment through again. It may have been a glitch or something as nothing has changed.

Thanks for your help

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St_Michael_911
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PostPosted: Mon Apr 08, 2013 11:31 pm    Post subject: FYI Reply with quote

I Just got this email message from paypal:


Your subscription payment to FPSCHEATS.com for Subscribe to group - :HIGH ROLLER VIP - Virtual: No Refunds failed on Apr 8, 2013 because of problems with FPSCHEATS.com's payment receiving preferences.

Thanks, SM911

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Micma99
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PostPosted: Tue Apr 09, 2013 9:26 am    Post subject: Reply with quote

Notified an Admin for you....
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PostPosted: Wed Apr 10, 2013 8:57 am    Post subject: Reply with quote

It just shows to us that your renewal payment to us failed St_Michael_911. We've changed nothing with our paypal setup.
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St_Michael_911
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PostPosted: Wed Apr 10, 2013 12:57 pm    Post subject: Hmmmmm Reply with quote

Can you try it again please?

Thanks

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hacker98
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PostPosted: Wed Apr 10, 2013 1:49 pm    Post subject: Re: Hmmmmm Reply with quote

St_Michael_911 wrote:
Can you try it again please?

Thanks


We can't try it buddy, it's your paypal account. Try calling paypal customer service and ask them to send it again.

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